WaMu Sucks!

My mortgage is with Washington Mutual (or WaMu). I would NEVER recommend this company to anyone. They made the entire mortgage process as painful as possible, and gave me bad information along the way. I called many times to make sure that my file was in order. "Of course, everything is be in order, etc. etc". My file was turned over to new people all of the time, so I found myself sending in the same info. over and over as each new person (didn't) inherit my file. Then, a few days before my settlement, they said that they were missing some information, and my settlement was forced to be delayed by a week. And, when I went to lock in my interest rate, they said that I had already been locked in (at a rate 1/8 of a point higher than the current rate). Err, we had never discussed locking in prior to that. Why are you punishing me for your incompetence? WaMu sucks.

My Banking Recommendation

I opened a checking account, oh about 20 years ago. That bank went bankrupt after I had the account for about 7 years, and bank #2 ending up buying my bank. Bank #2 was REALLY horrible, both from a customer service perspective, and from a fees perspective. They really worked hard to extract as much money from my account as possible. Now I'm pretty lazy, and shopping around for a new bank would normally not make it to the top of my "to do" list, but I had had it. I was getting close to pulling the plug and moving everything to a new bank, when I get a letter in the mail stating that my bank was being purchased by Citizens Bank. I decided to give them a try ... it's been a couple of years with Citizens, and they get my seal of approval. Good customer service, low fees, and good on-line banking services. I can whine and complain about companies/products that are bad, so it's only fair to give credit where credit is due...